Knowledge Base

Knowledge Base
Subject: WireCAD Crashes to the Desktop When Creating a New Drawing or Opening the Equipment Library
Status Resolved
Product N/A
Product Level N/A
Database Type N/A
Build Number (last 4 digits of version)
Upload No file!

Message

When creating a new drawing using the E size template or when opening the Equipment Library WireCAD crashes to the desktop with the following exception message in the event viewer:


Faulting application name: WireCAD8.exe, version: 8.0.1.1374, time stamp: 0x56f07952
Faulting module name: MSVCR90.dll, version: 9.0.30729.6161, time stamp: 0x4dace4e7
Exception code: 0xc0000417
Fault offset: 0x00000000000552d4
Faulting process id: 0x7f0
Faulting application start time: 0x01d18f4a2d9a04fe
Faulting application path: C:\Program Files\WireCAD8\bin\WireCAD8.exe
Faulting module path: C:\windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_08e61857a83bc251\MSVCR90.dll
Report Id: 07dc1d04-fb3e-11e5-8345-90b11c9afaec
06-April-2016 (03:47 PM)
Support
This is a tricky one. There was a registry error in the fonts section. When a drawing is loaded that contains a font that is not found on the system another font is substituted. All fonts on the system are searched. In this case there was a registry entry that had a key with the font name but no value in the data field.

Using the registry editor either delete the corrupt key or enter the appropriate data.

We are working with the drawing engine guys to bullet proof this.
06-April-2016 (03:53 PM)
Support
Here is a screen grab of the offending registry entry. As you can see the Data field is empty.
06-April-2016 (04:00 PM)
Support