Knowledge Base
Knowledge Base| Subject: | I can not start the program, I do receive an issue. Access issue ti data folder |
|---|---|
| Status |
Resolved |
| Product | WireCAD v9 |
| Product Level | PRO |
| Database Type | VISTADB |
| Build Number (last 4 digits of version) | |
| Upload | Download! |
Message
Customer
I can not start the program, I do receive an issue. Access issue ti data folder
17-March-2018 (02:56 PM)
Hi Tobias, it appears that the administrator of your machine has locked users out of the c:\users\public\document folder.
You will need full permissions on the WireCAD folders in the public document folder to run WireCAD.
You will need full permissions on the WireCAD folders in the public document folder to run WireCAD.
17-March-2018 (05:35 PM)
Support
Customer
I’m the admin of the whole system. And I do not have activated special permissions on the folders
17-March-2018 (05:58 PM)
Customer
we can do a teamspeak session now if u like
17-March-2018 (06:09 PM)
Sure. I am in the office. Please call
+1 661 253 4370 option 1
+1 661 253 4370 option 1
17-March-2018 (06:13 PM)
Support
OK we have this fixed in 9.2.0.18033
17-March-2018 (10:44 PM)
Support
Customer
Looks like the issue is a bit bigger. The program is working fine so far.
But I can not reopen Drawings. Looks like it is regarding the same issue. I have attached the LOG-File. And also forwarded via Mail
But I can not reopen Drawings. Looks like it is regarding the same issue. I have attached the LOG-File. And also forwarded via Mail
20-March-2018 (12:39 PM)
For some reason the log file is not showing. Can you zip it and resend it?
Thanks,
Chris
Thanks,
Chris
20-March-2018 (05:27 PM)
Support
Thanks, I looked at it and it is showing me no clues.
Can you hook up?
Can you hook up?
20-March-2018 (05:48 PM)
Support
Customer
can hook up now
20-March-2018 (09:32 PM)
Customer
ok I never receive the issue. so Looks like ist working now. thx
22-March-2018 (09:37 AM)