Knowledge Base

Knowledge Base
Subject: Text shrinks when opening dialog boxes
Status Resolved
Product WireCAD v9
Product Level PRO
Database Type VISTADB
Build Number (last 4 digits of version) 8019
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Message

Customer
When the software opens it's great, everything is the right size, but when a dialog box opens such as New Drawing, the entire application interface shrinks down to an almost unreadable size.
05-February-2018 (06:25 PM)
This is an issue that has come to light with Windows 10 and multiple resolution monitors.
The fix is to tell windows to stop trying to scale the application.
We will be issuing an update next week that does this automatically but you can force it to happen now.
Steps:
1. Right-click the desktop shortcut for WireCAD and click Properties.
2. Select the Compatibility tab.
3. Check the box that says "Override Scaling..."
4. Click OK

See the attached screen shot.

Please note that this approach will force WIndows to not scale the forms only if you launch the program from the desktop icon. If you double-click a drawing to open the application it will still exhibit the issue. The fix that we are issuing next week handle both.
05-February-2018 (06:55 PM)
Support
Customer
Seems to have resolved that issue.

Will be opening another ticket for a second issue...
05-February-2018 (07:28 PM)