www.wirecad.com FAQs

Do you offer academic discounts?

2011-10-05T17:19:01-06:00

We do have academic discounts if WireCAD will be used for education/ research purposes. Please contact sales@wirecad.com for more information.

My Assurance subscription has lapsed. How can I get the latest version?

2011-10-05T17:16:31-06:00

Maintaining your Assurance subscription and renewing your subscription each year to keep it current is the best and the most cost-effective way to receive all new major and minor versions as they are released. In case your subscription has lapsed and you want to upgrade to the latest version you may simply renew your Assurance subscription at the current rates.

What are the benefits of the Assurance Subscription?

2011-10-05T17:21:14-06:00

A current Assurance subscription gives you the following premium benefits :

•	Free major and minor version upgrades and hotfixes.

•	Priority technical support.

•	New samples, tips and how-to topics from time-to-time.

•	Discounts on training.

•	Access to beta products.

•	Assurance Price Lock guarantees that your annual Assurance rate will not increase year-to-year as long as you remain current.

Where Does WireCAD Put Files?

2011-10-07T17:34:39-06:00

WireCAD places files in a number of directories.

XP:
Executables
C:Program FilesWireCAD6
Shared Program Files
C:Documents and SettingsAll UsersDocumentsWireCADWireCAD6
User Data
C:Documents and SettingsYOURUSERNAMELocal SettingsApplication DataWireCADWireCAD6

VISTA / 7:
Executables
C:Program FilesWireCAD6
Shared Program Files
C:UsersPublicDocumentsWireCADWireCAD6
User Data
C:UsersYOURUSERNAMEAppDataLocalWireCADWireCAD6

We also install BrotherP-Touch components to the C:Program FilesCommon Files

Does the license expire if the Assurance Subscription expires?

2011-10-05T17:12:58-06:00

No. Your licence does not expire even if your Assurance expires. You can use the products indefinitely even after the Assurance subscription expires.

I have a laptop and a desktop WireCAD used to let me install on both. How come I have to choose?

2011-10-05T17:09:34-06:00

You don't. WireCAD will still install on both. It will only run on one at a time.

How many machines can I install WireCAD on?

2011-10-05T17:09:03-06:00

You may install WireCAD on any number of machines. You will only be able to launch WireCAD on as many machines as your license count supports. The default license count is 1. If you wish to purchase additional licenses you may want to consult with your WireCAD sales professional who will help you decide the best course of action.

I am going on-site. How to I ensure that my copy of WireCAD will stay active while I am disconnected from the web?

2011-10-05T17:12:05-06:00

If you are using the floating license scheme and you know that you will need to be occasionally connected for a short period of time (one week or less). Click Project>Settings[Application Settings] set the Release License on Shutdown to false. This will ensure that only your machine has the license for up to the lease period. If you are not sure how long you will be gone, follow this procedure:

1.	Click Help>Control Software Activation.

2.	Click [De-activate this Copy of WireCAD]. You need to be web connected. Make sure that the server responds that the license has been successfully released.

3.	Set the License Lease Period dropdown to Never.

4.	Click [Register by Web].

WireCAD will not require a web connection to start.

My Assurance Subscription is about to expire. What should I do?

2011-10-05T17:14:42-06:00

You must renew your subscription to continue to receive the latest versions for free along with all the other benefits of the subscription. To renew your Assurance, contact sales@wirecad.com. Alternately you can submit a ticket here and sales will contact you for the necessary information.

Does WireCAD support floating licenses

2011-10-05T17:08:19-06:00

Yes, if you choose to use the function it is built in to both XLT and PRO. You may disable this feature by selecting the Never expire option on the License Lease Period dropdown at activation time. Choosing to do so limits that Authorization Key to that machine only.

How long does my Assurance Subscription remain valid?

2011-10-05T17:13:24-06:00

Your subscription duration is for 1 year from date of purchase or renewal.

I am not connected to the internet very often, can I still use the floating license scheme?

2011-10-05T17:10:49-06:00

We recommend that you use the floating license scheme only if you are regularly connected to the web.

Can I have multiple documents in a Patch Verx 2 file

2011-10-07T17:31:42-06:00

Yes

What happens if my machine dies?

2011-10-05T17:10:21-06:00

If your machine dies and you are using the floating license scheme, one of two things will happen:

1.	Install WireCAD on the new machine an wait for your lease to expire in what ever lease expiration period you selected (not optimum, but serviceable).

2.	Call the WireCAD sales team. They can manually expire the lease for you. You will need your authorization key and company name, as well as the machine name of the machine that died.

When can I renew my subscription?

2011-10-05T17:15:21-06:00

You must renew your subscription before the expiration of your current subscription You can renew your subscription anytime before your current subscription has expired; you will not lose any days as the new subscription will come into effect on the day your current subscription ends. In effect, your current subscription will be extended by 1 year.

If you do not renew your subscription before the expiry of your current subscription, your subscription is considered as lapsed and you will not be eligible for free upgrades and other benefits anymore.